‘Social Listening’: Unilever Aims to Harness Vaseline’s Viral TikTok Trend.
As a product discovered over 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline might not appear as an clear candidate for social media algorithms.
However, its rise as a viral TikTok topic has thrust it into the lead of an promotional upheaval, in which large companies are spending big on content creators and reducing expenditure on marketing items in traditional media.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who saw laborers using on their skin with a derivative of drilling. Now, a flood of user-generated videos have recorded its extensive utilization in “practical tricks”.
Hailed as a solution for polishing footwear or making fragrance last longer, as well as a fix for creaky hinges. It has even been deployed to combat the nuisance of crisp flavouring sticking to fingers.
Harnessing the Hype
Detecting the product’s new life online, executives at the multinational boosted the tips by tasking their in-house experts with verification and providing creators with the outcome data.
Assertions that it diminished the burn from hot food on the lips were confirmed. This was also the case for ideas it could lengthen scent duration and restore leather handbags. Suggestions it could whiten teeth or lengthen eyelashes were debunked.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. Yet this viral episode has helped convince executives to turbocharge spending on content creators.
This observation of social channels to inform business strategy has been dubbed “social listening”. Fernando Fernández, recently appointed, has stated the intention is to spend 50% of its massive marketing spend on platform-based material.
Evolving With Audience Behavior
A leading Unilever executive, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of reaching consumers. She said interacting online “without killing the party” was essential.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and discussing household products.
“There’s this moving away from a broadcast model, where we would just send out ads … Today, it's numerous dialogues, various groups. The shift of the algorithms means that these groups seem specialized, however, they are large.
“If you can make sure your brand is shared by other people, talked about by other people, that is how you can build trust and relevance. Influencers are vital for this. We are expanding this endorsement system.”
A Seismic Media Shift
The approach indicates seismic changes happening in audience habits, with Gen Z and millennial audiences devoting greater hours to apps like TikTok and Instagram than traditional TV, print, or radio.
The shift is reflected in falling revenues for traditional media advertising. In the UK, commercial funding for leading TV channels have dropped substantially in actual value since the end of the last decade.
The Rise of the Creator Economy
Additionally, it points to a media convergence as brands effectively act as media producers, collaborating with numerous influencers to promote their goods.
Leon Harlow said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us audiences believe endorsements from the personalities they subscribe to more than they trust ads. That’s a consistent trend.”
He noted companies can reduce costs by targeting content creators over big traditional media campaigns, which also enables easier content adjustment to test effectiveness.
Such methods are increasing. Marketing investment on digital creator partnerships is growing fourfold quicker than the media industry overall. Stateside, it has increased by over 100% since 2021 and is projected to reach substantial figures in 2025.
The Enduring Power of Broadcast
Even with this transformation, industry figures said they believed television commercials still played a key part to play, as broadcasters retained the power to shape the national conversation.
The executive noted: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”